Help & Contacts

Here you will find all contact persons, solutions for common problems and the most important links at a glance.

Who do I contact for which problem?

Common Problems & Solutions

Forgot password

• Self-service reset: Go to portal.office.com → "Forgot password" → verify via email or SMS
• Requirement: A private email or phone number must have been registered during first login
• No self-service? Contact DigiGB teachers or admin@bgzwn.at

Forgot edu.Flow password (parents)

• Reset password at: edu.Flow password reset
• IT administration cannot reset parent passwords — only the self-service portal can

WiFi not connecting

• Check that the correct school network is selected
• Use the school account (lastname.firstname) to sign in — not the email address
• Restart the device and try again
• Still having problems? admin@bgzwn.at

edu.Flow notifications not arriving

• Especially with hotmail.com, outlook.com, live.com and yahoo.com, emails are often blocked as spam
• Add eduflow@bgzwn.at and edupay@bgzwn.at to your contacts
• Check your spam/junk folder
• Enable push notifications in the edu.Flow web app

Printer not found

• Make sure you are connected to the school WiFi
• iPad: AirPrint only works on school WiFi
• Mac: Printing only works on teacher WiFi
• Alternative: Send document to printme@bgzwn.at (from school address)

iPad frozen / not responding

• Force restart: Hold Home + Power button simultaneously (or on newer iPads: press Volume Up, Volume Down, then hold Power)
• If problem persists: Reset iPad via iTunes (see iPad & Devices)
• Hardware defect? Contact ACP TechRent: +43 1 813 0000

Account locked (too many failed attempts)

• After 10 failed attempts the account is locked for 10 minutes
• Wait 10 minutes and try again
• If you forgot your password: Self-service reset via portal.office.com or contact IT

Multiple children — edu.Pay shows wrong child

• Clear browser cookies after logging out, or use a private / incognito window

Change personal data (address, name, phone)

• Changes to address, phone number, family name or guardianship should be sent directly to your child's class advisor (Klassenvorstand)
• The class advisor updates the data in SOKRATES
• From SOKRATES, the data is automatically passed on to edu.Flow, edu.Pay and the Bildungsportal
• Do not change it in edu.Flow yourself — only email address and password are managed there

All Important Links