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iPad & Devices

As part of the Austrian "Digital Learning" initiative, students in lower secondary school receive an Apple iPad. Here you will find all information about procurement, management, child protection and accessories.

Device Initiative "Digital Learning"

The device initiative is part of the 8-point plan for digitising education by the Austrian Federal Ministry of Education (BMB). The goal is to provide all students in lower secondary education with equal access to digital learning. Its legal basis is the School Digitalisation Act (Schulunterrichts-Digitalisierungsgesetz, SchulDigiG).

DetailInformation
DeviceApple iPad (chosen by the school)
ManagementMicrosoft Intune (MDM)
Parental contribution25% of the device price (per SchulDigiG § 5 para. 2)
EligibleStudents in the 5th school year (MS, AHS lower secondary, special schools)
Managed byOeAD — Agency for Education and Internationalisation
Legal basisSchulDigiG (BGBl. I Nr. 9/2021)
EU Recovery Plan
The initiative is funded with EUR 171.7 million from the EU Recovery and Resilience Facility. Several year groups have already been equipped since the 2021/22 school year. More at digitaleslernen.oead.at

Procurement & Payment

Student and parent/guardian data is transferred from the school administration to the OeAD, which organises ordering and delivery. The school does not process any payments.

Exemption from payment

Under certain social circumstances, an exemption from the parental contribution can be applied for:

Warranty & Hardware Support

Important: The school does not provide hardware support
For hardware defects (display, battery, charging cable etc.) the supplier ACP techWERK (formerly ACP TechRent) is responsible — not the school. The OeAD is not involved in handling warranty cases either. The school only assists with configuring apps and programmes for lessons.
DetailInformation
Supplier (iPads)ACP techWERK GmbH (formerly ACP TechRent)
Report a warranty caseOnline via the justedu.at service portal
RequirementRegister the device in the service portal first
Warranty period2–4 years from delivery to the school (depending on the device), incl. accessories (pen, keyboard cover, power adapter)
BatteryReplaced once during the warranty if it has at most 50% capacity left or no longer charges
CostWarranty cases are free — the supplier decides whether to repair or replace
1

Register the iPad

Register the device once in the service portal: justedu.at — “Registriere dein Schulgerät” (register your school device).
2

Report the warranty case

Report the defect via the service portal at justedu.at. Parents/guardians are responsible for reporting.
3

Repair or replacement

The supplier assesses the case and decides whether the iPad is repaired or replaced.
Not covered by the warranty
  • Damage from dropping or other mechanical impact
  • Liquid damage
  • Environmental influences (power surges, flooding, extreme temperatures)
  • Software errors in school programs

For self-inflicted damage the supplier offers paid repairs. If it is not a warranty case, shipping and assessment costs may be charged.

Other repair shops & repair bonus
You may also have the device repaired elsewhere, e.g. using the Geräte-Retter-Prämie (Austrian repair bonus). However, this can void the supplier's warranty, and the bonus currently cannot be redeemed directly with the supplier. For older devices the warranty already expired in autumn 2025.

Insurance

  • Household insurance: usually covers laptops and tablets against classic risks (fire, storm, burst pipes, burglary, robbery outside the home) — but not simple theft or carelessness. Check with your insurer.
  • Electronics insurance: typically covers breakage, liquid damage, operating errors, power surges and short circuits, as well as fire, robbery and burglary outside the home — but not data loss. Some suppliers offer such insurance.

Loss or theft

Because the school manages the iPads through its device management (MDM), it can locate, lock or wipe a lost device at the explicit written request of the owner — provided the device is reachable (§ 10 Z 4 IKT-Schulverordnung). Please contact the school IT in writing: admin@bgzwn.at. Location information is only shared with the student or their parents/guardians.

Total loss
If the iPad stays lost, parents/guardians must obtain a new device themselves.

All details on warranty, insurance and repairs: OeAD — warranty, insurance & repairs (German)

School transfer — Device exchange

When transferring to BG Zehnergasse, the next steps depend on which device was used at the previous school:

  • Same device at the previous school (Apple iPad): Bring the device to the IT department (to Prof. Bruckschwaiger) so it can be added to the school's management system. Important: The device must not be registered in Apple Family Sharing at this point — it must be removed from the family before the appointment.
  • Different device at the previous school: Exchange the device for an Apple iPad via the OeAD device exchange, then have it registered with the school IT.

Note: Devices from the device exchange are covered by the warranty terms of the respective refurbisher, not those of the device initiative.

Disable Apple Family Sharing
If the iPad is registered in Apple Family Sharing, the school IT cannot add it to the management system. Remove the device before your appointment in the iPad settings:
  • Settings → Apple ID (top) → Family Sharing → Remove device from family
OeAD hotline for all device initiative questions

Child Protection & MDM

In accordance with SchUG § 14a and the IKT-Schulverordnung (BGBl. II Nr. 382/2021, § 10 Z 6), child protection measures are active on lower secondary devices:

  • Web filter for age-appropriate browsing
  • App Store restrictions
  • Blocking of private Apple IDs on fully managed devices
Adjust settings
Parents can adjust child protection settings via the PoDS portal (Portal Digitale Schule). Tips for safe internet use: SaferInternet.at

Device Management (Microsoft Entra ID / Intune)

The school uses Microsoft Entra ID and Intune with three management levels:

LevelDescriptionIT access
Apps OnlyOnly school apps installed, no managementNone
Partial (Entra registered)Work profile created, school data separatedNo access to personal data
Full (Entra joined)Fully school-managed (iPad initiative)Device policies enforced
Privacy with Partial Management
With partial registration, IT has no access to personal photos, documents or messages. Only the work profile is managed.

iOS settings in detail

  • SSO profiles for seamless access to school services
  • Required apps (WebUntis, Teams) are installed via the Company Portal
  • iOS updates: weekdays 15:00–23:00, any time at weekends
  • A private Apple ID can be added for personal app purchases
  • OneDrive backup is pre-configured automatically

iPad Factory Reset

If the iPad has serious problems, you can reset it to factory settings. You will need a Mac or Windows PC.

1

Prepare your computer

Mac: use the Finder — no installation needed. Windows: install the Apple Devices app from the Microsoft Store.
2

Activate recovery mode

Follow Apple's official instructions to put the iPad into recovery mode.
3

Restore iPad

Select "Restore" in the Finder or the Apple Devices app and wait for the process to complete.
4

Set up again

Select: German → Austria → Configure manually → Connect WiFi → Register school management → Use school Apple ID.
5

Wait for Company Portal

The Company Portal app will be downloaded automatically. You will receive all school apps through it.

Order Accessories

Spare parts, accessories and replacement devices can be ordered directly from the justEDU web shop:

justEDU Active Pen (iPad)Stylus with palm rejection & tilt
Active Pen replacement tips (Gen 2)2-pack of replacement tips for the pen
Active Pen charging cableReplacement charging cable for the justEDU Active Pen
Case for iPad 8/9Protective case (cover only) for the iPad 8/9
All-round worry-free packageProtection and service package for the iPad
School web shop
All products are available in the justEDU web shop at justedu.at. Delivery is handled directly by justEDU.

Decouple iPad (Leaving School / End of 4th Form)

When your child leaves lower secondary school, the iPad is removed from school management:

1

IT releases serial number

The IT department removes the device from management.
2

Perform factory reset

Reset the iPad to factory settings via Settings → General → Transfer or Reset iPad.
3

Set up privately

The iPad can now be set up with a private Apple ID without school management.

Further Links

OeAD Digital LearningDevice initiative — main page
OeAD FAQFrequently asked questions
Device informationTechnical specifications
Payment & exemptionPay the parental contribution or apply for an exemption
Warranty & insuranceInformation on warranty and repairs
Digitale SchuleMinistry portal

Legal Sources

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